The information contained in this website is for general information purposes only. The information is provided by Farmlands Co-operative Society Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Farmlands Co-operative Society Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Farmlands Co-operative Society Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In this policy
"our", "we", "us", “Gulf” or "Farmlands" means Farmlands Co-operative Society Limited or any related Farmlands Group providing you with our services
"you" means you, the person using our services, or visiting our website
"services" means all goods or services we provide and anything else we do for you, including providing you with access to our website
2. Information we collect
If you are just surfing and reading information on our website, then we collect and store the following information about your visit:
the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
the operating system and the browser your computer uses, and any search engine you are using
your browsing behaviour
your online transactions
the date and time you are visiting
the URLs of the pages you visit
if you provide it, your Farmlands card/account/shareholder number
the domain name of the page you visit after leaving our website
3. How we use your information
We use your information to measure the number of visitors to different parts of the site and for a number of different purposes connected with the provision of goods and services, for example, to measure the effectiveness of advertising, auditing use of the site and improving it for different customer profiles, internal reporting and general system administration.
Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines or persons except for the reasons set out below in this section. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs.
If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use the information to communicate with you in relation to all the goods and services which we provide to you or which we consider might be of interest to you. This may include email marketing.
Our website places a cookie on the hard drive of your computer. A "cookie" is a file which allows us to track and target the interests of users. In addition, our website uses third party cookies from Google Analytics for Display Advertisers, including the following features:
Google Display Network Impression Reporting - which gives us additional insight into who has viewed our paid digital advertising on other websites. This will help us optimise and tailor our advertising.
DoubleClick Platform integrations & Remarketing with Google Analytics – the integrations between both our web analytics and paid advertising platforms together to give us additional insight. This allows us to tailor our advertising to ensure the right types and offers are shown to you while you are using the internet outside our website.
Google Analytics Demographics and Interest Reporting - which gives us insight into behaviour information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our sites.
While we recommend that users enable cookies on their browsers in order to enjoy all the features of our website, the decision remains in the hands of the individual. Most browsers allow you to control management of cookies, this will be different depending on each user's PC - refer to your browser help menu for further information.
4. Access to your information
You have the right to access to personal information we hold about you where it is stored in such a way that it can be readily be retrieved. If the personal information we hold about you is not accurate or complete, then you may ask us to correct it.
To update your personal information, such as your billing address, you can contact us by email, or call us on 0800 200 600.
When signing in or shopping online, look for the 'padlock' symbol at the bottom of your web browser. The 'padlock' symbol is a certificate of authenticity and ensures the site is secure. You can double-click the padlock symbol to view the certificate's details.
6. Opting out
Turning off cookies
How do I unsubscribe from email marketing communications?
There are two ways to unsubscribe to any email message:
Follow the unsubscribe instructions in the email.
By phone or in writing using the contact details contained in the message.
If you have difficulty unsubscribing using any of the methods above please call us on 0800 200 600.
How do I file a complaint?
If you feel that your email address has been used without your permission and contacting the sender has not yielded satisfactory results you can issue a formal complaint by emailing us at firstname.lastname@example.org.
7. Changing this policy
We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.